Snatched Health

Website Terms and Conditions

1. Introduction
Welcome to Snatched ("we," "us," or "our"). These Terms and Conditions govern your use of our website www.snatched.co.uk and the services provided through it. By accessing or using our website, you agree to be bound by these Terms and Conditions.

2. About Us
Snatched is a registered online pharmacy operating in the United Kingdom and regulated by the General Pharmaceutical Council (GPhC). Snatched is a trading name of Prescribe Uk Limited. Our registered address is Unit B, 340 St Saviours Road, Leicester, LE5 4HJ.

3. Eligibility
You must be at least 18 years old to use our services. By placing an order, you confirm that you are legally capable of entering into a binding contract.

4. Medical Information and Advice

• The content on our website is for general informational purposes only and should not be considered a substitute for professional medical advice.
• Always seek the advice of a qualified healthcare professional before taking any medication.

5. Prescription Medications

• Some medications require a valid prescription from a UK-registered doctor.
• We reserve the right to refuse any order that does not meet legal or professional standards.
• Prescriptions must be verified before dispensing.

6. Ordering and Payments

• Orders can be placed through our website by following the checkout process.
• All prices are in GBP and include VAT where applicable.
• We accept payments via Visa and Mastercard debit or credit cards.
• Orders will only be processed once payment has been received and verified.

7. Delivery

• We deliver within the UK using DPD and other trusted delivery partners.
• Estimated delivery times are provided but not guaranteed.
• You are responsible for ensuring someone is available to receive the delivery.

8. Returns and Refunds

• Due to health and safety regulations, we do not accept returns on prescription medications unless there has been an error in dispatch.
• Refunds may be provided for non-prescription products if they are returned in their original, unopened condition within 14 days of receipt.

9. Data Protection and Privacy

• We comply with the UK GDPR and Data Protection Act 2018.
• Your personal data will only be used in accordance with our Privacy Policy.
• By using our website, you consent to our collection and use of your data as described in the Privacy Policy.

10. Website Use and Restrictions

• You must not misuse our website by introducing viruses or other malicious software.
• We may suspend or terminate access to our website for any user who violates these Terms and Conditions.

11. Limitation of Liability

• We do not guarantee that our website will be available without interruptions.
• To the fullest extent permitted by law, we are not liable for any indirect or consequential losses arising from the use of our website or services.

12. Amendments
We may update these Terms and Conditions at any time. Continued use of our website after changes have been made constitutes your acceptance of the revised Terms.

13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at Contact@snatched.co.uk or by phone on +447790916066.

1. Introduction
At Snatched, we are committed to providing high-quality service and ensuring customer satisfaction. If you are not satisfied with any aspect of our service, we encourage you to inform us so that we can address the issue and improve our services.

2. How to Make a Complaint
If you have a complaint about our services, products, or any aspect of your experience with Snatched, you can contact us in the following ways:

• By Email: Contact@snatched.co.uk
• By Phone: +447790916066
• By Post: Unit B, 340 St Saviours Road, Leicester, LE5 4HJ.
• Via Online Form: www.snatched.co.uk

Please provide as much detail as possible, including your name, contact details, order number (if applicable), and a clear description of the issue.

3. Complaint Handling Process
Upon receiving your complaint, we will:

1. Acknowledge receipt of your complaint within two working days.
2. Investigate the matter thoroughly by reviewing relevant records and speaking with staff involved.
3. Provide a response with our findings and any proposed resolution within 10 working days.
4. If further investigation is required, we will inform you of the revised timescale and keep you updated.

4. Resolution and Escalation

• If you are satisfied with our response, we will consider the complaint resolved.
• If you remain dissatisfied, you may request a further review by a senior manager.
• If you are still unhappy after our internal review, you may escalate your complaint to the General Pharmaceutical Council (GPhC) or the NHS England Complaints Team, depending on the nature of the complaint.

5. Contacting Regulatory Bodies
If your complaint is not resolved to your satisfaction, you can contact the following bodies:

• General Pharmaceutical Council (GPhC)
  Website: https://www.pharmacyregulation.org
  Phone: 020 3713 8000

6. Confidentiality
All complaints will be handled in a confidential manner and in accordance with data protection laws.

7. Continuous Improvement
We take all complaints seriously and use them to improve our services. Regular reviews of complaints are conducted to identify areas where we can enhance our processes and customer experience.

8. Contact Us
If you have any questions regarding our complaints procedure, please contact us at contact@snatched.co.uk or +447790916066.

Snatched Pharmacy is an independent online-only pharmacy based in Leicester. Our aim is to provide fast and convenient delivery services to our patients across England.

Being a delivery-only pharmacy is extremely beneficial for our customers, saving them time and money, all while never having to actually visit a pharmacist. This has significant benefits for patients who struggle to get out and about, or simply don’t have the time to visit a physical store. Best of all, delivery is FREE for every patient and every prescription!

We pride ourselves on the ability to provide essential medication right to your doorstep, without face-to-face contact.

We are a patient-centred pharmacy. The health and well-being of our patients is our main priority. We strive to provide exceptional healthcare and pharmacy services. All our services are secured in a safe and effective manner.